Now in its twelfth edition, this year’s IPC Global Postal Industry Report provides a more comprehensive view of the postal industry than ever before. We analyse 53 posts from Asia Pacific, Europe, Latin America and North America, as well as integrators FedEx and UPS. We continue our broad analytical coverage, from detailed performance comparisons across posts to tracking key market and industry trends. Moreover, our “In Focus” articles explore how posts are moving up the e-commerce value chain into online marketplaces and solving challenges in urban logistics, as well as gauging the global impact of the COVID-19 crisis and how the industry has rapidly adjusted operations in response.