2013 was a solid year for PostNL. In a number of areas, we achieved cost savings that exceeded expectations. Delivery quality numbers improved to 95.9%, while customer satisfaction grew by one percentage point to 85%. Our Parcels business performed as expected, with strong volume growth and expansion into new areas. The International segment improved its performance, also in line with expectations. We sold half of our stake in TNT Express and used the proceeds to reduce our debt. And at the end of the year, we reached an agreement with the unions and our pension fund on a sustainable pension arrangement. This agreement will result in a reduction of our cash contribution and a limitation of the top-up payment obligation.
These developments mean we are firmly on target to achieving a solid financial position. We expect this to lead to a BBB+ credit rating and positive consolidated equity in 2016, enabling us to pay dividend to our shareholders.
Herna Verhagen
By continuing to browse or by clicking “Accept All Cookies,” you agree to the storing of first- and third-party cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Cookie info
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.