Certificate of Excellence

General description:

• The IPC Certificate of Excellence in the Management and Processing of International Priority Products is an independent review process that encourages postal operators to strive for excellence
• Every Office of Exchange (OE) is an important contributor to the quality of a cross-border network and needs to perform to uniformly high standards to provide the required end-to-end service performance
• Management and staff of an OE facility are fully engaged and involved in the Certification process
• It enhances learning, development, and passion for excellence in operations
• The process also creates an environment where best practices can be identified or shared across the members’ community

Objective of the session:

• Understand the pre-requisites to be eligible for a certification assessment
• How to prepare for a certification assessment
• Overview of key documents & support material

Main benefits:

• Introduction to the Certificate of Excellence and Certification Services
• Overview on contributing performance indicators

Target audiences:

• IPC Members only
• Anybody from Headquarters or Office of Exchange involved with the Certificate of Excellence and not yet familiar with the process

Documentation:

• Introduction to Certification Services
• Certification Checklist and Certification Dashboard
• Support material for remote sessions
• Certification thresholds report – Access and download manual
• Overview CAPE reports for certification

Contact person:

• Certification Manager: [email protected]

Name of Department:

• Operations: PPM, Analysis and Certification Services

Training dates*

*Adhoc request and on demand