General description:

  • CSS Customer Service Manager Forum – Global Workshop 
  • GCSS Customer Service Manager Forum – European Workshop
  • GCSS Customer Service Manager Forum – Asia Pacific Workshop
  • GCSS Customer Service Manager Forum – Americas & Caribbean Workshop

Objective of the session:

  • Listen
  • Inform
  • Exchange views and build community
  • Promote dialogue between GCSS partner customer service teams

Main benefits:

  • Gain insights into current and future International Postal Customer / Customer Service requirements
  • Disseminate information about GCSS to promote engagement and promote best practices
  • Build a GCSS customer service manager community to resolve GCSS partner exchange quality issues

Target audiences:

  • Customer Service Managers
  • International Sales

Documentation:

  • Presentation material shared
  • Ad hoc material depending upon Workshop focus/objectives

Contact person:

Name of Department:

  • Operations

Training dates*

 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
      x     x      x   x  

 

*Adhoc request and on demand

Event Details

Event type: Workshop/Training

Topics covered::

  • International Postal Customer Service & Customers
  • Customer Service Working Group initiatives
  • GCSS 
  • Integration via GCSS APIs & GCSS Automation
  • GCSS Quality
  • GCSS Enhancements
  • GCSS Reporting & Dashboards

Mode of training: Physical and online

Venue: Hosted by GCSS Partner Post or held at IPC Head Quarters

Maximum number of participants:

  • Physical: 50
  • Online:150

Duration of session:

  • Physical: Two days 
  • Online: 2 - 4 hours

Fees: Do not apply

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