General description:

  • The training aims at providing a first view of the GCSS reporting in the Business Intelligence (BI) Tool

Objective of the session:

  • Explain the standard and product specific GCSS BI Tool features
  • Contrast and compare GCSS BI Tool with GCSS User Cockpit

Main benefits:

  • Provide visibility as to the available features – Dashboards, Reports, Flat Files
  • Explain what GCSS BI Tool information can be provided and how to access this
  • Promote best practices

Target audiences:

  • Customer Service Managers

Documentation:

  • Presentation material

Contact person:

Name of Department:

  • Operations: GCSS

Training dates*

 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
                       

 

*Adhoc request and on demand

Event Details

Event type:Training

Topics covered::

  • GCSS BI Tool
  • GCSS User Cockpit
  • GCSS Reporting

Mode of training: Physical or online

Venue:At IPC Head Quarters Brussels or Abroad (on request by postal operators)

Maximum number of participants:

  • Physical: 30
  • Online: n/a

Duration of session:

  • Physical: Full day 
  • Online: 2 - 4 hours

Fees: Do not apply

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