INTERCONNECT BI Tool

General description:

• The training aims at providing a first view of the INTERCONNECT Service Performance and Service Compliance reporting in the Business Intelligence (BI) Tool

Objective of the session:

• Familiarization with the INTERCONNECT KPIs and targets
• Run-through the BI INTERCONNECT Service Performance reporting to monitor leg1, leg2 and leg3 performance against standards
• Run-through the BI INTERCONNECT Service Compliance reporting to monitor provision of the mandatory tracking events, the capability to transmit them in a timely manner and to populate them with the required data elements
• Run-through the BI INTERCONNECT Actual Duration reporting to monitor the transit time of the INTERCONNECT items

Main benefits:

• Being able to use the BI as the reference tool to perform analysis on INTERCONNECT traffic across all agreed KPIs

Target audiences:

• People in charge to monitor the quality of service within the INTERCONNECT posts

Documentation:

• Service Performance Calculation Rules
• Service Compliance Calculation Rules
• OUC KPI Description Manual

Contact person:

• Manager (INTERCONNECT Operations): [email protected]

Name of Department:

• Operations: INTERCONNECT

Training dates*

*Adhoc request and on demand