Operations Upgrading

General description:

• Operational Performance Upgrading service aims at ensuring that performance levels of end-to-end (E2E) quality of service for international mail flows are consistent, reliable, aligned and adapting to changing customer and market expectations. Quality monitoring and reporting is key for posts to improve operational performance, and to meet the customer expectations through high quality data, operational analysis, implementation of best practices and a commitment to continuous improvement.

Objective of the session:

• Full understanding of the Operations Upgrading Committee
• Introduction to the OUC KPIs
• Overview of postal specific performance
• Interpretation of Performance Indicators and identification of potentials actions

Main benefits:

• Comprehensive and postal specific introduction
• Broaden the knowledge and skills on individual level
• Enables best practice sharing and implementation
• Enables posts to compete and win in growing market segments

Target audiences:

• OUC representatives (IPC members and non-members post)

Documentation:

• Monthly OUC pack
• OUC KPI overview
• Member specific analysis

Contact person:

• Head of PPMACs: [email protected]

Name of Department:

• Operations

Training dates*

*Adhoc request and on demand