Post Luxembourg trims its carbon footprint while improving customer service

In an effort to deliver on its commitment to reducing emissions POST Luxembourg continues to add additional features to its PackUp service, which enables customers to choose when and where they wish to have their parcel delivered.

Launched in 2008 and now operating nationwide, PackUp has gone from strength to strength, currently offering a range of other complementary services, including: PackUp Points, PackUp 24 7/7, PackUp Import and PackUp Home. PackUp Points enables customers to collect their parcels at more than 70 sites across the country, including not only at the organisation’s post office branches, but also at local service stations and high street shops.

Meanwhile, PackUp 24/24 7/7 has developed into an established network of 40 pick-up stations, where customers can access their deliveries from a series of 4,000 safe storage compartments, 24 hours a day, seven days a week. On account of the success of this service, POST Luxembourg has set itself the ambitious target of increasing the number of nationwide pick-up stations to 70 by the end of 2016.

PackUp Import has further streamlined the postal service’s delivery processes, enabling customers to have items ordered from neighbouring France and Germany promptly delivered to a local PackUp 24/24 7/7 station or a nearby PackUp Point. The recently launched PackUp Home service provides customers with even greater flexibility, allowing them to have their parcels delivered to their homes, even if they are away.

Aside from improving the user experience of many of its customers, the PackUp service is contributing to reduce the carbon footprint of POST Luxembourg’s operations.