International Post Corporation (IPC) is looking for an Operation Solutions Manager e-Commerce for its Operations Department.

Job description

International Post Corporation is the world leader in innovative technology solutions for the global postal industry. Our services touch every area of international postal traffic from new and better reporting for international postal letters and packages traffic to implementing new ways to facilitate e-commerce across the globe.

If you are looking for a next professional challenge in a fast and agile company with a true global footprint and a focus on innovation, you might be our future colleague.

IPC is looking for an Operation Solutions Manager e-Commerce to join the Operation Solutions department as soon as possible or by June 1st at the latest. This role will be reporting to the Head of Operation Solutions and will support the implementation of IPC’s e-Commerce strategy. Part of the team and reporting to this role are two experts/support roles.

Context  

The current Operation Solutions Manager e-Commerce will soon transition to the role of Innovation Manager within IPC, creating an opening for this position. The e-Commerce Solutions Manager will work in close collaboration with the Innovation Manager to align strategies and drive innovative initiatives.

  • Contract type: permanent for employee.
  • Location: Brussels.
  • Need to travel: from time to time, as required for the well-functioning of the role. Most travel will likely be within Europe (same day trips or one to two nights in hotel maximum), but travel may also extend to North America or Asia (for three to four days).
  • Job schedule: full time.

Objective

The aim of this role is to contribute to a key strategic area for IPC and its member posts and to bring the expertise and experience to deliver the expected results. The e-Commerce Solutions Manager will need to meet current members & stakeholders user needs and evolving e-Commerce Customers demands, but also to identify new opportunities in close cooperation with the Innovation Manager at IPC.

Key responsibilities

 

  • Build effective working relationships with customers, members, stakeholder, suppliers and colleagues to effectively run, enhance and expand usage of the services and ensure customer satisfaction.
  • Manage the support roles in your team and ensure consistent reliable provision of the current eCommerce and Customs related services and applications – Return Services, PDDP, COMETS.
  • Strive to meet the IPC Strategy driven service expansion KPIs for increased use and participation in the Postal Delivery Duty Paid and IPC Returns solution.
  • Manage the delivery of enhancements and refactoring of these solutions.
  • Identify opportunities for IPC to support e-commerce through new solutions and or expansion of existing services.
  • Manage User Group meetings, enhance service documentation (guides, training material, promotional material) and actively promote usage and user expansion through workshops and other means in close cooperation with the IPC Communications team.
  • Promote usage through close cooperation with relevant postal industry groups (EMS Unit, Parcels Unit, PRIME, KPG and Interconnect).
  • Work closely with the Innovation manager to identify new solution options meeting the regulatory or market demand of the members and other stakeholders. 
  • Involve the Business analysts at IPC to support on definition of business requirements, high level solution design, description of business processes and the test plan for solutions delivered by IT or external providers. 
  • Ensure appropriate support from the IPC IT team for the regular support and maintenance of the current solutions and support during the solution design and architecture of potential new solutions and services. 
  • Manage training material for e-commerce solutions, organising regular workshops and training sessions.
  • Seek funding for the development of new solutions and or enhancement of current solutions through the User Groups and through the IPC Business council.

Profile

Education

  • A university degree (bachelor) is a plus.

Experience

  • More than 3 years of relevant experience in job roles related to the deployment and management of eCommerce Solutions.

Skills

  • Excellent English communication skills, both verbal and written 
  • Influencing and convincing 
  • Building bridges, finding common grounds
  • Subject matter expertise 
  • Innovation and creativity 
  • Computer literacy 
  • Time management

Attitude

  • Pro-active 
  • Good listener 
  • Fair and honest 
  • Team player 
  • Taking initiative
  • Enthusiastic 
  • Inspiring

Nice to Haves

  • Experience with reverse logistics services and or delivery duty paid solutions.
  • Experience with the set-up, roll out, user management of postal eCommerce Solutions.

Why join IPC?

Working at IPC is both a professionally and culturally rewarding experience. You will be joining a team of more than 100 people from over twenty different countries, bringing a diverse range of skills and experiences. You will be supporting the largest postal organisations globally to enable sustainable cross-border e-commerce growth. If you are looking to be part of a dynamic, inclusive, and inspiring workplace, IPC is the place for you.
Aside from a full-time permanent contract in Brussels, with a possibility to telework, IPC also offers a range of benefits, including:

  • Holiday pay & 13th month salary
  • Annual performance bonus
  • Meal vouchers
  • Health, group & travel insurances
  • Mobility policy
  • 5 additional IPC holidays

Application & Contact information
To apply, send your CV to our HR department, indicating the position you are interested in [email protected].

Check out our website for more information about our company: www.ipc.be. 

At IPC, the recruitment process starts with an online first contact interview, followed by a second interview on site if we feel it’s a match. We might also take you through an assessment, depending on the role and needs.